Where are you based?
We are based in Auckland, New Zealand.
What payment methods do you accept?
We accept Paypal and all major credit cards (Visa, Mastercard, American Express and Discover via Paypal).
Is my transaction secure?
All transactions are being processed via PayPal. PayPal protects your information with industry-leading security and fraud prevention systems. Your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction. To find our more about Paypal’s security follow this link.
How long will my order take to arrive?
Once full payment has been received items will ship within 3 business days. Please note that A2 prints will ship within 7 business days. New Zealand orders are shipped via standard NZ post and take 1-3 days to arrive.
International orders are shipped via airmail and have a delivery target of 5-14 days, however, packages are held up in Customs for seemingly no reason, and transit times vary wildly. Please check with your local customs office about rules and regulations that may apply to you.
What is your return and refund policy?
Requests for returns and exchanges must be submitted by email within one week of delivery. All merchandise must be returned unopened, unused, and in its original packaging. A refund will be issued after we have received the merchandise. Shipping costs are not refundable.
Please note we do not provide exchanges/refunds on pierced jewellery (earrings) due to hygiene reasons under any change-of-mind circumstances.
Refunds take approximately one week to process, and depending on your credit card, it can take 5 – 7 days for the refund to post to your account.
Upon receiving product back into the studio, it will be inspected and a refund will be issued. Please report any items damaged in shipment to Wild Wagon Co within 7 days of receipt of merchandise.
Eyewear: We know shopping online for eyewear can be tricky, so we’ve applied special hassle free returns for these items. Not the right fit? No problem. All eyewear can be returned within 5 business days of purchase. We will include a return label so all you have to do is slap it back on and drop it off at your closest post.
If returned frames are damaged, the charge is our full retail price. Your order will need to be postmarked (scanned on its way back to Wild Wagon Co) by the fifth full day after delivery. (We’ll send you an email reminder so you don’t forget.) If your 5 day return period ends on a weekend or holiday, just drop it in the mail on the next available day. If you need an extra day or two, just email us and we’ll work something out.
Do you accept international orders?
Yes, we do. We’re excited about our international customers and have tried to offer the most reasonable shipping rates possible. In the shopping cart you’ll be able to select your country and view the options available to you.
Please note that if you choose standard first class international shipping, we cannot promise your package will arrive by a certain date. Sometimes packages are held up in Customs for seemingly no reason, and transit times vary wildly.
Please check with your local customs office about rules and regulations that may apply to you.
The product that I want to order is out of stock.
We strive to do our best to keep all items on our website in stock, however there may be instances when an item is unavailable. If you are interested in a product that is out of stock feel free to email us and we’ll notify you by email the date the item is expected back in stock.
I would like to buy a product that’s ‘Coming Soon’. When will it be available?
If you need an exact date of our product release please email us directly at email@example.com. Make sure you’re also signed to our newsletter to be one of the first to know about our new products and promos.
I am having trouble placing an order or using the site. Can you help?
Of course. Please send us an email at firstname.lastname@example.org. Please have your browser and operating system information ready.
Are you available for custom work?
Yes. Please email us about your project and we will get back to you as soon as possible.